FAQ
Shipping
How long will it take to get my order?
All orders are manufactured in a just in time manner as they come in. We require between 2-5 business days to print and ship your case. Once ready, your order will ship according to your selected option at checkout.
Where can I see my tracking number?
Your tracking number will be included in your confirmation email. You can also log in to your account to check your order status.
My order was shipped but I never got it. What shoud I do?
If your order is late, begin by checking if your address in the email confirmation is listed correctly, including your apartment number, if you have one.
It’s possible that the carrier is experiencing unusual delays or has even lost your shipment. If this is the case, please get in touch with us. Don't worry, we won’t let you down!
Where do you ship?
We ship to most country worldwide. If there are no delivery options at checkout, we may not be able to deliver to your country.
Why was my order returned to your warehouse?
If your order was returned to us due an incomplete address, a member of our team will attempt to contact you for an updated address or you can contact our support team at info@kasemedesign.com
Can I come pick up my order?
We do not offer the option to pick-up your order at our warehouse. Pick-ups are also not offered in our physical store.
Why was my order partially ship?
We have a maximum capacity for certain items in our packaging. We sometimes have to split up your order in multiple shipments. While we do ship everything at the same time, it may happen that your packages are delivered on different days.
I made a mistake in my order or address, what should I do?
Please get in touch with us as soon as possible. In most cases, we’ll be able to make the required change to your order before it goes into production or change your address before it ships.
Returns and exchanges
What is your return policy?
It is possible to exchange a model or design within 30 days of purchase if the product has not been used. However, note that all sales are final and no refunds are possible unless the product is defective. This does not apply to personalized products, which are not exchangeable or refundable.
To exchange a product, please write us at info@kasemedesign.com.
How do I make an exchange?
To exchange your product, you must send the unused case to the address below. Please include a note in your return stating your name, order number, reason for exchange and desired item.
KaseMe Design 2030, 127e Rue, Bureau 150 Saint-Georges, QC, G5Y 2W8
Upon the reception of your item, our team will proceed with the exchange.
Note that custom products are not eligible for exchanges.
Do you have a warranty on your cases?
Of course! All of our cases come with a one year warranty. If your case breaks or experiences unusual color fading, please get in touch with us for a free replacement. Note that normal wear and tear are not covered by our product warranty.
Can I return my order to a retail store?
Purchases made on our website can only be exchanged via our online store. Please get in touch with us to initiate a return.
Our products
What is the difference between impact and slim cases?
Our Impact case is made of two separate layers: a soft rubber to absorb shocks with a hard polycarbonate outer shell.
Our Slim cases does not have the extra layer of protection.
Where are your products made?
All our products are printed and shipped from Canada.
Are your Macbook skins permanent? Can we use them twice?
Our skins are not permanent; they are designed with a special adhesive that will not leave any residue when you take it off. Unfortunately, you can only use them once.
Are your Macbook skins hard or soft?
Our skins are much like a high end sticker, not a hard shell. If you'd like extra protection, our hard shell clear cases fit perfectly with our skins!
General
I already own an impact case, can I buy a Slim case to use with my old rubber?
No, the impact case rubber will not fit inside the slim case. Each option has a different shape and cannot be used with one another.
How do gift cards works?
When you buy one in our online store, we send our gift cards via email. You can then print out the specially formatted email to give as a gift to your friends or loved ones.
Is my phone compatible with your wireless chargers?
Not all phones are compatible with our chargers. We use Qi technology to charge your device, so make sure your phone is compatible with this technology!
A simple Google search will tell you if your phone allows wireless charging.
Do you have corporate pricing for high volume orders?
Yes! We offer bulk pricing discount. Please get in touch with us if you'd like to place a special order with us.
Can I become an affiliate?
Please get in touch with us if you wish to participate in our affiliate program!
Can I use two promo codes at the same time?
It is only possible to use one promotional code or promotion per order. Note that the KaseMe points are considered a promo code. It is therefore not possible to use these with another code.